What is EA Voice of Customer Analytics Engine?
The Voice of Customer Analytics (VOCA) Engine by Express Analytics is designed to analyze text data from diverse sources, including online content, social media platforms, and customer reviews. It intelligently interprets sentiment and extracts meaningful insights by processing natural language. Equipped with advanced features, VOCA goes far beyond traditional text mining, offering deeper understanding and more actionable intelligence from customer feedback.
About Our Express Analytics Voice of Customer Analytics Engine
Express Analytics’ VOCA Engine analyzes customer feedback from social media, reviews, and surveys using sentiment, emotion, and keyword analysis to improve engagement, satisfaction, and brand perception.
Sentiment Analysis
Uncover customer sentiment from web and social media content to improve satisfaction, brand recall, and retention with advanced analytics, integration, and natural language processing.
Emotion Analysis
Emotion analysis detects customer feelings like joy, trust, or fear, helping businesses improve content, products, ads, and user experience through advanced six-class emotional classification.
Emoji & Multilingual Support
Our engine supports emoji and multilingual sentiment analysis, helping brands connect globally through cultural relevance, emotional expression, improved engagement, and accurately localized customer experiences.
Topic Modeling
Our engine uses NLP-powered topic modeling to uncover trends, identify relevant discussions, and deliver clear, actionable insights from unstructured data for smarter decision-making.
Visual Dashboards & Insights
Transform raw data into clear, collaborative visual dashboards. Monitor KPIs, track trends, and gain real-time insights into customer behavior and sales performance with ease.
Keyword Extraction
Extract key themes and sentiments from text, identify trending keywords, boost visibility, and quickly capture main ideas to enhance feedback analysis and content strategy.
Key Features of Our Audience Modeling Solution
- Customized reporting
- Unified goals and smooth collaboration
- Clear data visualization
How Does Audience Modeling Work?
Our advanced AI and machine learning-powered Voice of Customer solutions identify key sentiments, challenges, and preferences to help optimize your business strategies.
